Spring is a time of renewal and improvement, and here at Nexus HQ, we're embracing the season with fantastic updates designed to make your experience with us even better!
We’ve listened to your feedback and significantly changed the ELOS implant analogues credit system.
Managing bulk credits has been a bit of a jigsaw puzzle, affecting your cash flow and patience. So, we've decided to shake things up for the better!
From now on, any credits for returned analogues will be applied directly to your live cases. Yes, you read that right! When you glance at your lab invoice, you'll notice the reduction immediately if you have any eligible credits.
This new approach means for you:
However, for this system to work like a well-oiled machine, we need a tiny bit of collaboration. When returning analogues, indicating where they are from is crucial.
Last week, we had a Sherlock Holmes situation with 40 anonymous returns — no practice name, case number, or contact information!
To ensure you receive the credits you're entitled to, please make it crystal clear who’s sending them back. Our magic can only work with the correct details. We’ve instructed the team to keep a meticulous record, but it’s a team effort and every little detail counts.
We're committed to providing seamless service and want to ensure you reap all the benefits you deserve.
We've revamped our credit system to prioritise your convenience and financial clarity. This improvement is about delivering a seamless experience that aligns with your practice’s needs.
Feel free to reach out if you have any questions about this update or need assistance. Our team is here to support you every step of the way!
We're excited about this new chapter and hope you are, too!
Stay blossoming,
Your Nexus Dental Lab Team
